Privacy Policy

StirlingFlows ("we", "us", "our") provides AI receptionist, CRM, booking automation, and website services to businesses. This policy explains how we handle information when you visit our website, use our chat, book a demo, or contact us.

Information we collect

Information you provide. Our website itself does not contain contact or lead forms. You may provide information through:

• Our chat widget — name, email, phone number, business information, and the messages you send.
• Our booking calendar (opens on a separate page) — name, email, phone number, business details, and appointment information.
• Email, phone, or SMS — any information you choose to share when you contact us.

Information collected automatically. Like most websites, our hosting provider and the chat and booking tools may automatically receive technical information such as IP address, device and browser type, pages visited, and referring URL. See our Cookie Policy.

We do not currently use third-party analytics or advertising pixels on this website. If that changes, we will update this policy and our Cookie Policy before doing so.

How we use information

• To respond to inquiries and chat messages
• To schedule and hold demo calls and appointments
• To provide, set up, and support our services
• To send service-related messages, and marketing messages only where you have agreed
• To keep the website secure, fix problems, and improve our services
• To comply with legal obligations

SMS / text messaging

Phone numbers for SMS are collected only through our chat widget, where opt-in is presented separately. If you opt in, we use your number to send messages about your inquiry, appointments, or services. Consent to receive SMS is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe or HELP for help. We do not sell or share SMS opt-in data or consent with third parties for their marketing purposes.

How information is shared

We do not sell your personal information. We share information with service providers that help us operate, including:

• CRM, chat, booking, and messaging: LeadConnector (GoHighLevel), which powers our chat widget, booking calendar, and SMS/email communications.
• Website hosting and infrastructure providers that serve this website.
• Email providers we use to correspond with you.

These providers process information under their own terms and privacy policies. We may also disclose information if required by law, to protect our rights, or as part of a business transfer.

How long we keep information

We keep information for as long as needed for the purposes above, including maintaining client records and meeting legal, tax, or accounting requirements, and then delete or de-identify it. [RETENTION PERIODS — CONFIRM WITH BUSINESS OWNER]

Your choices and privacy requests

You may have privacy rights depending on where you live, such as the right to request access to, correction of, or deletion of your personal information, or to opt out of certain uses. To make a request or ask a privacy question, email stirlingflows@gmail.com with the subject "Privacy Request" and tell us what you are asking for (access, correction, deletion, opt-out, or a question). We may need to verify your identity before responding.

You can opt out of SMS at any time by replying STOP, and out of marketing emails by using the unsubscribe link in those emails (handled by our email platform) or by contacting us.

Children's privacy

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Security

We use reasonable administrative and technical measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it last changed.

Contact

[LEGAL BUSINESS NAME] (doing business as StirlingFlows)
[BUSINESS MAILING ADDRESS]
South Carolina, United States
Email: stirlingflows@gmail.com
Privacy requests: [PRIVACY EMAIL]
Phone: 864-635-6492